Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration details, preferred delivery schedules, and budget expectations. This helps us deliver a customized service that fits your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Primrose & Co. respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when legally required.

We may disclose necessary information to trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmission, and restricted access to personal information inside our organization.

Although we deploy robust security measures, no online transmission method is completely risk-free. We continuously update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Under applicable laws, you may be entitled to access, modify, erase, or limit how your personal information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as mandated by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal duties. Retention durations differ based on the data type and its intended purpose.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can adjust cookie settings via your browser preferences. Nevertheless, turning off certain cookies might impact how the website functions. For more detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third‑party sites or services. This privacy policy covers only Primrose & Co. and our website. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third‑party sites you visit via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. If substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.

We invite you to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.